Technical Support — Frequently Asked Questions
My transaction failed. What should I do?
If your transaction is failing, first make sure your WAX wallet has sufficient resources (CPU, NET, and RAM) to process the transaction. Verify that your wallet is properly connected to the WAX Blockchain. During periods of high network activity, you may need to stake additional WAX resources or wait until network congestion decreases. If the problem continues, please contact support and provide the transaction details or error message for further assistance.
How long do transactions take?
WAX Chain transactions typically complete within 3-5 seconds. During high network activity, it may take up to 1-2 minutes. You can track your transaction on https://testnet.waxblock.io/.
I can't see my NFT after purchase
It may take a few moments for your NFT to appear. Refresh the page and check your wallet. If it's been more than 5 minutes, verify the transaction on https://testnet.waxblock.io/ using your wallet address.
How do I contact support?
Visit our Contact Us page, join our Discord community, or email support@mintyblocks.com. We typically respond within 24 hours during business days.
Why is my wallet not connecting?
Ensure you're using a supported browser (Chrome, Firefox, Brave). Check that your wallet extension is installed and unlocked. Make sure you're connected to WAX Chain network, not Ethereum mainnet.
Can I cancel a transaction after submitting?
Transactions on the WAX Blockchain are generally processed within seconds and, once submitted and confirmed, cannot be cancelled or reversed. If a transaction is delayed or remains unconfirmed, check your wallet's transaction history and ensure you have sufficient CPU, NET, and RAM resources available. If the transaction does not complete or you encounter issues, contact your wallet provider or support team for assistance.
Why can't I see certain NFTs in my wallet?
If you can't see an NFT in your wallet, it may still be processing on the WAX Blockchain or your wallet may need to be refreshed. Also, verify that you're connected to the correct WAX account and that the NFT hasn't been transferred or burned.